Most of our customers and all new customers are using the HASP License Manager. The followings are a few criteria of HASP License Manager:
1. Your license will programmed directly to your key.
2. During your renewal with Lumerical product subscriptions, Lumerical Support may send you a V2C file to update your license on your key. Note that this is not an actual license file.
3. You are able to check the expiry date of your license in DEVICE by clicking Help -> About DEVICE
If you haven't setup your license configuration, upon launching the software you will encounter a license warning. Click Yes to start the License Configuration utility. Alternatively, you can also open this window manually by:
Windows: Start-> All Programs-> Lumerical-> DEVICE-> Configure license
MAC: Applications/Lumerical/DEVICE/License Configure
Select the Licensed product (HASP) option and then click OK.
Note: If you have a firewall, you may need to make an exception rule for port 1947 (TCP/UDP) for the hasplms process.
You can view the list of all available keys by opening your web browser and visiting this link: http://localhost:1947/_int_/devices.html
I am not able to view my key listed on the HASP Keys list on the link http://localhost:1947/_int_/devices.html. What I can do to resolve this?
Try to enter the IP address of the license server (the machine that has the key) manually.
Note: If you are still unable to see your key after following the steps above, this means that your license server and your machine are located on different network or subnet. Lumerical does not officially support accessing license from different network, but we provide a guidelines that you can follow. Please see this link for more information.
I encounter broken page when I try to visit the following link http://localhost:1947/_int_/devices.html. What I can do to resolve this?
This means that the HASP driver has not been installed correctly on your machine. Please try to install the HASP driver manually by following the link here.
You may see one or more Feature ID's depending on the products you have purchased. If you purchase 1 full license of FDTD Solutions, you will see the following products listed:
If you have purchased additional engine license(s), you may see duplicate Feature ID on this list. This behaviour is expected.
Note that a full FDTD Solutions license contains 1 FDTD Solutions - design environment and 1 FDTD Solutions - simulation engine.
There are 2 most likely reasons of why this could happen. The first one is that somebody else is using the software and you have reached the available quota limit. The second reason is that the previous simulation ended abruptly and the license was not correctly returned.
To troubleshoot this, please do the following:
1. Open your web browser and visit this link: http://localhost:1947/_int_/devices.html
2. Locate the key that you wish to inquire
3. If the key is plugged in to your local machine see (a) , if the key is plugged in to other machine see (b)
(a) Click Features on the right-side, under the Actions Tab.
(b) Click Net Features on the right-side, under the Actions Tab. Then click on any Browse button on the right-side under the Actions Tab.
4. Choose the Feature ID that you would like to enquire.
5. Click Sessions on the right-side, under the Actions Tab.
For FDTD or MODE design environment features: As long as the user open GUI/design environment on the same machine, it will take only 1 design environment license.
For FDTD or MODE simulation engine features: This means that the user is currently running more than 1 simulations at the same time and is using more than 1 license quotas.
Note: If there are multiple hardware keys in your network (from other users from a different group), you may want to use per-user or per-machine access control. Please see this page for further details: Access controls
Sometimes you may require to restart the HASP license manager service/daemon. Usually you are not required to do this but on certain cases it might be possible that the service/daemon is terminated unexpectedly. Off course usually you can also restart the machine to restart the service/daemon, but sometimes this is not a very convenient approach.
The background process for HASP License Manager is run as a service. All you need to do is to open your task manager, switch to the Service tab, and locate hasplms. Then manually stop/start the service.
You would need to have a root access to restart the daemon on Linux. Type the following command on your terminal to restart your daemon:
On Linux, if you have a root access, you can also check the status of the USB hardware key daemon using the command the following command:
Note for Linux users: If you encounter hardware key not found error, sometimes restarting the daemon may fix the issue. Please see the following section: Hardware key not found error
You can download the HASP driver from SafeNet Download Page. You will find a list of different installers for different Operating Systems. You should find the one that is appropriate for your Operating System. For some installers, SafeNet also provide GUI and Script installers. These are essentially the same HASP driver, therefore you should choose the one that you are most comfortable with.
You can find more information regarding the HASP License Manager on our online help. Please follow the following link: USB Network Key License Manager
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