DEVICE Knowledge Base

HASP License Manager

 

Transition to FlexNet License Manager

Lumerical has transitioned from a HASP USB key dongle based licensing system to a software based FlexNet licensing system.  Existing customers using the HASP USB key will transition to the new FlexNet License Manager at the next anniversary of their license.  If you have any questions about transitioning to the new FlexNet License Manager, please contact support@lumerical.com.

 

As of November 2013 (release 2013C): The install packages for our software are no longer compatible with Legacy Lumerical License Manager or HASP USB keys. See the FlexNet License Manager section for more information on the new license manager..

 

 

 

 

What kind of License Manager do I have?

Most of our customers and all new customers are using the HASP License Manager. The followings are a few criteria of HASP License Manager:

1. Your license will programmed directly to your key.

2. During your renewal with Lumerical product subscriptions, Lumerical Support may send you a V2C file to update your license on your key. Note that this is not an actual license file.

3. You are able to check the expiry date of your license in DEVICE by clicking Help -> About DEVICE

 

How do I configure my license?

If you haven't setup your license configuration, upon launching the software you will encounter a license warning. Click Yes to start the License Configuration utility. Alternatively, you can also open this window manually by:

 

Windows: Start-> All Programs-> Lumerical->  DEVICE-> Configure license

Linux: opt/lumerical/device/bin/device-config-license

MAC: Applications/Lumerical/DEVICE/License Configure

 

Select the Licensed product (HASP) option and then click OK.

Note: If you have a firewall, you may need to make an exception rule for port 1947 (TCP/UDP) for the hasplms process.

 

troubleshoot_hasp_license_config

 

 

How do I see the license keys that are available from my computer?

You can view the list of all available keys by opening your web browser and visiting this link: http://localhost:1947/_int_/devices.html

 

troubleshoot_keys_list

 

I am not able to view my key listed on the HASP Keys list on the link http://localhost:1947/_int_/devices.html. What I can do to resolve this?

Try to enter the IP address of the license server (the machine that has the key) manually.

1.On the machine that is trying to access the license, open your web browser and visit the following link: http://localhost:1947/_int_/config_to.html
2.Under Specify Search Parameters enter the IP address of the license server
3.Click Submit
4.You might need to wait for a couple minutes for the change to take effect
5.If your machine and the license server are located on the same network, your key should be listed properly now

 

Note: If you are still unable to see your key after following the steps above, this means that your license server and your machine are located on different network or subnet. Lumerical does not officially support accessing license from different network, but we provide a guidelines that you can follow. Please see this link for more information.

 

I encounter broken page when I try to visit the following link http://localhost:1947/_int_/devices.html. What I can do to resolve this?

This means that the HASP driver has not been installed correctly on your machine. Please try to install the HASP driver manually by following the link here.

 

How do I view available licenses that I purchased or the expiry date?

1.Open your web browser and visit this link: http://localhost:1947/_int_/devices.html
2.Locate the key that you wish to inquire
3.If the key is plugged in to your local machine see a) , if the key is plugged in to other machine see b)
a)Click Features on the right-side, under the Actions Tab
b)Click Net Features on the right-side, under the Actions Tab

 

You may see one or more Feature ID's depending on the products you have purchased.  If you purchase 1 full license of FDTD Solutions, you will see the following products listed:

FDTD Solutions - design environment

Allows you to open the Graphical User Interface / CAD window of FDTD Solutions

FDTD Solutions - simulation engine

Allows you to run FDTD Solutions simulations

 

If you have purchased additional engine license(s), you may see duplicate Feature ID on this list. This behaviour is expected.

Note that a full FDTD Solutions license contains 1 FDTD Solutions - design environment and 1 FDTD Solutions - simulation engine.

 

troubleshoot_feature_list

 

Limit column: This refers to the total number of licenses that you have purchased for the respective Feature ID.
Logins column: This refers to the total number of users/workstations that are currently using the respective Feature ID. If the Logins column is written as dash, this means that no one is currently using the license for this feature ID.
Restrictions column: This will list the expiration date of the respective Feature ID.

 

I am receiving a license error that mentioned I have reached my quota limit. How can I fix this?

There are 2 most likely reasons of why this could happen. The first one is that somebody else is using the software and you have reached the available quota limit. The second reason is that the previous simulation ended abruptly and the license was not correctly returned.

troubleshoot_quota_error

 

To troubleshoot this, please do the following:

1. Open your web browser and visit this link: http://localhost:1947/_int_/devices.html

2. Locate the key that you wish to inquire

3. If the key is plugged in to your local machine see (a) , if the key is plugged in to other machine see (b)

(a) Click Features on the right-side, under the Actions Tab.

(b) Click Net Features on the right-side, under the Actions Tab. Then click on any Browse button on the right-side under the Actions Tab.

4. Choose the Feature ID that you would like to enquire.

5. Click Sessions on the right-side, under the Actions Tab.

 

troubleshoot_sessions_list

 

User column: This will show you who are currently using the respective Feature ID. Sometimes you may notice that there are duplicates Feature ID with the same user.

For FDTD or MODE design environment features: As long as the user open GUI/design environment on the same machine, it will take only 1 design environment license.

For FDTD or MODE simulation engine features: This means that the user is currently running more than 1 simulations at the same time and is using more than 1 license quotas.

Machine column: This will show you the machine name that the User uses to access the license.
Actions column: Under this column you will see the Disconnect button. If you believe that the license is not returned properly because the simulation ended abruptly, please click this Disconnect button. If the user is actually still using the software, the software will immediately request for another license to the license server.

 

Note: If there are multiple hardware keys in your network (from other users from a different group), you may want to use per-user or per-machine access control. Please see this page for further details: Access controls

 

How do I reset or view the status of the HASP License Manager?

Sometimes you may require to restart the HASP license manager service/daemon. Usually you are not required to do this but on certain cases it might be possible that the service/daemon is terminated unexpectedly. Off course usually you can also restart the machine to restart the service/daemon, but sometimes this is not a very convenient approach.

 

Windows

The background process for HASP License Manager is run as a service. All you need to do is to open your task manager, switch to the Service tab, and locate hasplms. Then manually stop/start the service.

troubleshoot_haspLM_winServices

 

Linux

You would need to have a root access to restart the daemon on Linux. Type the following command on your terminal to restart your daemon:

 /etc/init.d/aksusbd restart

 

On Linux, if you have a root access, you can also check the status of the USB hardware key daemon using the command the following command:

 /etc/init.d/aksusbd status

 

Note for Linux users: If you encounter hardware key not found error, sometimes restarting the daemon may fix the issue. Please see the following section: Hardware key not found error

 

Where can I download the standalone HASP Driver?

You can download the HASP driver from SafeNet Download Page. You will find a list of different installers for different Operating Systems. You should find the one that is appropriate for your Operating System. For some installers, SafeNet also provide GUI and Script installers. These are essentially the same HASP driver, therefore you should choose the one that you are most comfortable with.

 

Where can I find more information regarding the HASP License Manager?

You can find more information regarding the HASP License Manager on our online help. Please follow the following link: USB Network Key License Manager

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